Frequently Asked Questions
CAN I EXCHANGE THE PRODUCT I BOUGHT?We do not exchange products however we do understand that sometimes it may be unavoidable. In case you want to exchange please write to us at; firstname.lastname@example.org we will surely find a solution.
HOW SOON WILL MY ORDER TO BE SHIPPED?We try our best to ship your order within a maximum of 3 working days from the date you place your order.
HOW DO I RETURN MY PRODUCTS ?We work with a 14 day cancellation policy. This means within 14 days of receiving the product you need to inform us about your decision to return. You do not have to give us a reason to return but we would really like to know why the item did not meet your approval.
- Pl write to us at email@example.com mentioning your ORDER NUMBER and the reason you are returning a specific item.
- Return the item in the original packaging or at least a similar one suitable for shipping not later than 14 days form the day you informed us that you would like to return the product.
- Item should not be used, washed or damaged. Pl do not remove the tags from the products.
- Once we receive the returned item, it will be checked, and refund will be processed within 14 working days.
- Refunds are processed to the card/method of payment that was used to pay for the original order.
CAN I CHANGE MY ORDER ONCE IT IS PLACED?Unfortunately, once an order is placed it cannot be changed. However we do understand there are moments when you may have a change of mind. We are always willing to help out and accommodate your wishes so that you have a pleasant shopping experience with us. Kindly send us an email within 6- 8 hours of placing the order and we will try to find a solution. However, we have a 15 day return policy and you can easily return an item purchased.
HOW WILL YOU SHIP MY ORDER?Carefully, because we want your product to arrive in pristine condition! Our parcels are be shipped and delivered to you via POSTNL In some countries, POSTNL works with a local courier to get your parcel to you. If the shipment can fit through a standard mailbox opening, delivery will be via regular mail.
WHAT IS YOUR RETURN POLICY?At Urban Medley we stand by each product we sell. However if you are not fully satisfied with your purchase we will happily take a return. We work with a 14 day cancellation policy. This means within 14 days of receiving the product you need to inform us about your decision to return. You do not have to give us a reason to return but we would really like to know why the item did not meet your approval. You can return it to us within 14 days of informing us about your decision to return. We will refund the purchase price for the product. .You will have to bear the direct cost of returning the goods. The fastest way to process your return:
- First, contact us by e-mail at firstname.lastname@example.org before returning any product or parcel.
- Please mention your order number
- Indicate the reason for the return so we can improve our service and product quality
- Finally, return your products in the original packaging and include the invoice and/or packing slip.